Terms and Conditions

Terms and Conditions
  1. All rates are exclusive of applicable taxes and shall be charged as per prevailing rates.
  2. In case of any cancellation of flight/train or any mode of transportation, booking amount is not refundable.
  3. Pick-up and drop-off facility available only from Bhuj Airport or Bhuj Railway Station by AC Coach as per scheduled timings.
  4. The Voucher issued in respect of the package for Rann Utsav is to be furnished compulsorily along with Government approved valid Photo ID proof such as Adhar Card of each guest at the reception counter at the time of check-in; for foreign Nationals, it is mandatory to furnish valid Passport & Visa.
  5. Pan card will not be accepted as a valid photo ID.
  6. In case of a delayed arrival of Train or Flight, the guest will be transferred to Tent City, Dhordo in the next available transfer.
  7. In case of late arrival at Tent City, guests will not be entitled for missed meals or other activities.
  8. In case of early arrival at Tent City, guests may be required to wait at the waiting lounge or club house till the availability of the tent.
  9. Certain Adventure Sports Activities like Paramotoring, All Terrain Vehicles (ATV), etc. are provided by various specialised operators appointed by us inside The Tent City. Guests should understand and acknowledge the physical and mental risk involved with the activities. These adventure sports are inherently dangerous and represent extreme test of a person’s physical and mental conditions. Activities involve risks which may include, without limitation, the potential for serious bodily injury, sickness and diseases, permanent disability, paralysis and loss of life, loss of or damage to equipment/property, accidents. The Adventure Sports Operators may ask the guests to sign an indemnity in favour of the operator for doing such activities. Management assume no responsibility whatsoever for the activities and services provided by the operators. We are not responsible for the acts or omissions (including negligence) of those operators. We in no way could be made responsible for any injuries or accidents to anybody doing these activities. The Guest is required to understand the associated risks and competencies of the operators before undertaking these activities.
  10. Services provided by different operators at Tent City such as Travel Agents, Rejuvenation center, Travel Desk, Adventure Sports, and HAAT Area. Shopping is the sole discretion of the Guest, However, The Tent City assumes no responsibility for the Services and Activities by the above-mentioned operators,
  11. Guests should arrive at the boarding point as per timings at least 15 min before the scheduled departure. If they failed to board the bus as per their Scheduled departure for sightseeing timing, they have to arrange the transportation on their own. The timings of transfer to and fro from White Rann and Kala Dungar may vary according to the sunset timing & climatic conditions. The bus will depart at the Prescribed Timings.
  12. Guests will be held responsible for any loss or damage to Tent City property caused by themselves, their friends, or any person for whom they are responsible.
  13. Please note that the cooling of A.C. in the vehicles will be maintained as per the temperature comfortable to the majority of guest present in the vehicles.
  14. Any amendments with respect to change in check-in dates would attract Rs. 1500/- per Guest+applicable tax on Subject to availability. Any change in guest/guests names would be treated as cancellation and would attract cancellation charges as stipulated. For any amendments/changes, kindly email us at booking@rannutsav.net
  15. Date change will only be allowed once and prior 72 hours of the check-in. The Booking will be treated as a cancellation if date changes are requested less than 72 hours of check-in and cancellation policy will be applied.
  16. Any incidental, personal and other expenses and cost of items which are not specified/mentioned in the inclusions are to be borne by the guest.
  17. Management is not responsible for the loss of personal belongings of the guest. Guests are requested to take care of their belongings. Guests carrying valuables such as fragile items, money, jewellery, silverware, cameras, electronics / laptop, chargers or photographic equipment, antiques, artefacts, work of art, precious metals and other similar valuables at their own risk.
  18. The vehicles used for transfers shall not be at sole disposal of guests.
  19. This is an indicative itinerary & subject to change depending upon circumstances is at the sole discretion of management.
  20. In case of late/early transfers for check-out, guests will have to inform while check-in at reception counter for arrangement of vehicle and it will be on a chargeable basis.
  21. The timings of transfer to and from White Rann and/or Kala Dungar may vary accordingly to the sunset timing & climatic conditions.
  22. White Rann is a unique natural formation. It’s subjected to whims of nature. Management does not assume responsibility in respect to formation of Rann or any other unexpected changes.
  23. All tents are Strictly Non–smoking areas as per Government rules.
  24. Guests have to follow the house rules and applicable laws of the land.
  25. Management reserves the right to cancel reservation without any prior notice in case of any Central/State Government Event/Meetings/Visits or any unwanted natural calamities. In such case, alternative dates can be set or full refund will be given for your Accommodation Booking and Management is not liable for any transportation/ travel expenses.
  26. The Tent City management take utmost precaution to prevent incidents such as fire, short circuits or any other mis-happenings which are beyond the control. However, The Tent City management’s liability for loss of Baggage due to fire, short circuit or any other mis-happening whatsoever is subject to a maximum amount of INR 50,000/- per tent. All guests can opt for adequate insurance coverage through their Insurance Company prior to travel to Rann Utsav – Tent City.
  27. Baggages are designed to protect its content. Utmost care is being taken by the management while handling baggage during travel at our luggage desk at Bhuj Lounge or Tent City, in case of wear and tear such as, minor cuts, a broken wheel scratches & dents, the management shall have no liability for such type of damage.
  28. No Pets are allowed inside The Tent City
  29. In case of unavoidable circumstances, if we need to close the property by government guidelines/rules, we would refund 100% for your Accommodation Booking and we are not liable for any transportation/ travel expenses.
  30. If any guest is having any Covid symptom during his/her stay at the tent city. We will transfer them to our in house isolation Center & our medical team will inspect the guests. If the guests are instructed for further isolation /hospitalization we will guide the guest to the nearest hospital.
  31. If any guest is having any Covid symptom at bhuj Lounge, we will amend the date of arrival as per availability on the complimentary basis. If there is a rate change then the difference amount has to be paid by the guest. Our expert team will guide the guest to the nearest hospital if requested by the guest.
  32. Any dispute arising in above mentioned terms & conditions is subject to Ahmedabad Jurisdiction only.
  33. All rights are reserved by the management

 

Inclusions

 

  1. To and fro transfers between Bhuj (Airport/Railway Station and The Tent City, Dhordo, in A.C. Coaches on SIC basis).
  2. 3 Nights/4 Days Package includes Lunch, Hi-Tea & Dinner on 1st Day, Morning Tea, Breakfast, Lunch, Refreshment & Dinner on 2nd & 3rd Day and Morning Tea & Breakfast on 4th Day. The meals will be served as per the scheduled time in respective dining areas and missed meals will not be refunded or extended on 4th Day.
  3. 2 Nights/3 Days Package includes Lunch, Hi-Tea & Dinner on 1st Day, Morning Tea, Breakfast, Lunch, Refreshment & Dinner on 2nd Day and Morning Tea & Breakfast on 3rd Day. The meals will be served as per the scheduled time in respective dining areas and missed meals will not be refunded or extended on 3rd Day.
  4. 1 Night/2 Days package includes Lunch, Hi-Tea & Dinner on 1st Day and Morning Tea and Breakfast on 2nd Day. The meals will be served as per the scheduled time in respective dining areas and missed meals will not be refunded or extended on 2nd Day.
  5. Visit to White Rann on Day 1, visit to Mandvi on Day 2 and visit to Kala Dungar on Day 3 in 3 Nights/4 Days package whereas visit to White Rann on Day 1 and visit to Kala Dungar on Day 2 in 2 Nights/3 Days package are fixed & cannot be inter- changed. Guest/s who have missed the visit as per itinerary may be included on request on a chargeable basis.
  6. Accommodation in Tent is on twin sharing basis.
  7. Two bottles of drinking water per day per tent will be provided. More requirements are available at a reasonable cost.